If your boiler has stopped working and is displaying an EA, F28, F1 or F4 code or any other combination of flashing lights that suggest an ignition problem, the most likely cause at the moment is the condensate pipe from the boiler being frozen causing the boiler to back up with waste water knocking the flames out. This is likely to be a white pipe coming out of the bottom of the boiler. It will go to the outside and may change to black plastic at some point. This is a plastic pipe, NOT copper. Defrost this pipe, or worst case cut it half a foot or so after it exits the house (so there is enough pipe to reconnect easily at a later date). It is only water that comes from this pipe so it can be reconnected later.


All fees are inclusive of VAT.

One-off fee of 9.6% of annual rent

0R monthly fee for as long as the tenants in question stay at the property, of 9.6% and including rent collection.

Both options are subject to obligatory £144 for tenancy agreement

We suggest let-only clients register their own tenants’ deposits - a simple task - and therefore save our deposit registration and management fee of £90.

Service includes all marketing and viewings, negotiation and managing the whole process until the tenants move in, after which they report to you, the landlord. (And although we will not be managing, we don’t ‘disappear’. We are always happy to advise and make suggestions when possible.) Cleaning, EPC, inventory. Check-in, gas safety certificate, smoke/ CO2 alarms and any other services to be charged separately, listed below.


One-off tenant-finding fee of 9.6% of annual rent including VAT followed by 4.8% of monthly rent, including rent collection

0R monthly fee of 13.2% including VAT, including rent collection

Services as let-only but with everything afterwards that you would expect from full tenancy management. Full Tc and Cs available on request.


Tenancy Agreement Fee
Deposit Registration Fee (TDS) for full tenancy management clients and if specifically requested by let-only clients.
Inventory and check-in
An exact quotation will be given in writing by email before a decision is taken by client
from £125
Mid-Term condition visit and report (if managing, after 3 months then every 6 months)
Submission Of Non-Residential Landlord's Receipts To HMRC
£180.00 (inc. VAT) quarterly (if applicable)
To remit and balance the financial return to HMRC quarterly - and respond to any specific query relating to the return from the landlord or HMRC.
Arrangement Fee for Works or Refurbishment and approval of such
15% of net cost
Tenancy Renewal Fee (Landlord's Share)
NO fee to landlord, only £90 admin fee to tenant
Rent Review Fee
NO fee
Abortive Tenancy Fee
Tenancy Term Duration (min 6 months)
Should an offer be accepted either verbally or in writing by the Landlord or their representative and the Tenancy does not proceed because the Landlord withdraws, we reserve the right to charge our fees for the loss of business that would have been payable for the term of the tenancy.
Professional Cleaning including carpet cleaning (If required)
We only use named, top professional companies.
From £100
Serve Section 21 Notice
We have our expert Lettings Solicitor serve these.
Court Attendance
£50.00 per hour
Energy Performance Certificate
Gas Safety Certificate
Legionnaires Risk Assessment

Please feel completely free to ask us to confirm or elaborate on any fees whatsoever. Contact the office or contact me, the business owner, directly:

07976 334497



We have always been open about and upfront about our fees and unlike many companies, we have never ‘saved the bad news’ about certain fees until later. You will never suddenly be hit with a charge you did not already know about. I feel our fees are extremely competitive but also fair and so enable us to provide a continuing, profitable business that is able to give you the service you deserve.